Our Promise

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OUR PROMISE

Ordering. You may place your order by mail or by calling us: 575-525-0585 or e-mail us at support@new-mexico-catalog.com. Business hours are 8 a.m. to 5 p.m. Mountain Time seven days a week. At other times you may place your order or leave your name, daytime phone number and questions on our answering machine and we'll call you back. Prices on this website are subject to change without notice.

Shipping. Most orders are shipped via USPS or FedEx Ground. 2nd Day or foreign delivery are available at an extra charge. Delivery to Alaska, Hawaii and foriegn addresses may incur extra charges. There may be delays on some handmade items. We feel confident it will be well worth the wait for these specially made items made just for you.

Our Hand Made Items. Most of our products are hand made by small cottage industries and by individuals who take great care and pride in hand producing their products for "YOU'' our customer. Our ristras are hand strung the old traditional way. Native Americans hand make most of our jewelry and most pieces come with a signed card of authenticity from the creator. Our iron work is hand cut and finished one piece at a time and our clothing is all hand made just for you and many of these products can be made to your specifications. Certain hand made, made to order and certain import items, due to small cottage industries, may be billed at the time your order is placed and may take 3 to 16 weeks.

Furniture Orders. Our furniture is made to order and is hand carved and hand painted. You may specify the finish and look you want. Our representatives will be glad to answer any questions you have regarding wood finishes, sizes and additional information. You can expect delivery of your furniture pieces by the time indicted when placing your order. Our shipping charge covers delivery to your door. There may be additional charges for uncrating, or delivery up or down stairs, and for delivery to non-direct areas. Please discuss any special delivery requirements or circumstances with your Telephone Sales Representative.

About Us. Most of our products are not mass produced or manufactured. They are hand made offering you a wider choice of sizes and colors on many of our products as well as having the opportunity to own a wonderful handmade piece from an artisan who truly cares and appreciates the business you are giving them.

Guarantee. All New Mexico Catalog products are fully guaranteed and may be returned within 30 days for exchange or credit. Returned items must be in new condition as you received them. Please use the original material when repacking. Shipping costs and surcharges are not refundable. Most of our items are handmade, made to order or imported, therefore, orders are subject to exchange or credit only. Special orders, furniture, fresh chile products, sale items and discounted orders are not returnable or refundable.

Returns and Exchanges. Returns must be sent prepaid and insured within 30 days to:

· New Mexico Catalog
· 1700 Shalem Colony Trail
· P.O. Box 261
· Fairacres, NM 88033-0261

Foods, ristras and other perishable items are non-returnable. Regrettably, if merchandise is returned after 30 days it will be necessary for us to return it to you at your expense.

Errors. Descriptive or typographical errors are subject to correction. We reserve the right to limit quantities.

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New Mexico Catalog features custom handmade country pine furniture, Southwestern style decorative accessories, farm fresh New Mexico green chile (in season)and ristras, genuine Native American handmade turquoise and sterling silver jewelry, hand-painted and imported Talavera pottery from Mexico and many more unique handmade items!

Phone Orders:1-575-525-0585
Email:support@new-mexico-catalog.com